Job Description

Job Description

We’re Hiring: Call Center Customer Service Representative

📍 Location: Columbus, OH (Hybrid)

📅 Contract: 6–12 months (Contract-to-Hire)

💲 Pay: $19.00–$19.16/hour

Are you an experienced call center or customer service professional who enjoys helping customers and resolving issues in a fast-paced environment?

This is an opportunity to support clients at a leading financial services organization , delivering high-quality account support and building long-term career stability.

✅ What We’re Looking For:

• 1+ year of call center or customer service experience
• Experience handling high-volume inbound calls
• Strong communication, active listening, and problem-solving skills
• Comfort working with account information and following procedures
• Banking, financial services, or regulated industry experience is a plus
• Associate’s or Bachelor’s degree in Business, Finance, or a related field preferred , not required

💼 What You’ll Do:

• Handle inbound calls to support customers with account-related inquiries
• Provide accurate, professional, and timely service
• Research, troubleshoot, and resolve customer issues
• Document all interactions clearly and accurately
• Meet individual and team performance metrics

🌟 Why Join Us?

• Work with a well-known financial institution
• Structured training and ongoing support
• Fast-paced, team-oriented call center environment
• Opportunity for contract-to-hire conversion based on performance

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

👉 Apply now to take the next step in your customer service career!

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