Job Description

Job Description

Job Title: Call Center Representative – Healthcare | Contract

Address: New York, NY 10004

Shift:

• Monday–Friday
• 9:00 AM – 5:00 PM
• 7.5 hours per day | 37.5 hours per week

Contract Duration: 8 Weeks

Pay Rate: $30 to $34/hr on W2

Job Description

Pride Health is seeking an experienced Call Center Representative to support a healthcare-based pediatric primary care call center in New York, NY. This role focuses on handling high-volume inbound and outbound calls while delivering professional, patient-centered customer service. The ideal candidate will be bilingual , highly organized, and comfortable working in a fast-paced call center environment.

Responsibilities

• Handle incoming and outgoing calls professionally and efficiently
• Answer inquiries, resolve complaints, and provide accurate information
• Deliver excellent customer service to patients and caregivers
• Actively listen to callers to understand concerns and needs
• Document call details and outcomes accurately in computer systems
• Perform additional duties as assigned

Required Qualifications

• Minimum 2 years of call center or customer service experience
• Bilingual (facility-specific requirement)
• Strong verbal and written communication skills
• Excellent active listening and problem-solving abilities
• Proficiency with computers and call center systems
• High School Diploma or GED

Why Work with Pride Health

Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

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