Call Center Customer Service Representative Job at Pride Health, New York, NY

QWR3dXNnYTYzTU5QdVhlWCtSbXhIVHpoR2c9PQ==
  • Pride Health
  • New York, NY

Job Description

Job Description

Job Title: Call Center Representative – Healthcare | Contract

Address: New York, NY 10004

Shift:

  • Monday–Friday
  • 9:00 AM – 5:00 PM
  • 7.5 hours per day | 37.5 hours per week

Contract Duration: 8 Weeks

Pay Rate: $30 to $34/hr on W2

Job Description

Pride Health is seeking an experienced Call Center Representative to support a healthcare-based pediatric primary care call center in New York, NY. This role focuses on handling high-volume inbound and outbound calls while delivering professional, patient-centered customer service. The ideal candidate will be bilingual , highly organized, and comfortable working in a fast-paced call center environment.

Responsibilities

  • Handle incoming and outgoing calls professionally and efficiently
  • Answer inquiries, resolve complaints, and provide accurate information
  • Deliver excellent customer service to patients and caregivers
  • Actively listen to callers to understand concerns and needs
  • Document call details and outcomes accurately in computer systems
  • Perform additional duties as assigned

Required Qualifications

  • Minimum 2 years of call center or customer service experience
  • Bilingual (facility-specific requirement)
  • Strong verbal and written communication skills
  • Excellent active listening and problem-solving abilities
  • Proficiency with computers and call center systems
  • High School Diploma or GED

Why Work with Pride Health

Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Job Tags

Contract work, Monday to Friday, Shift work,

Similar Jobs

The Dog Stop Plano (TDS-0072)

Experienced Group Play Dog Handler for Doggie Daycare in Plano (PT/FT) Job at The Dog Stop Plano (TDS-0072)

 ...Job Title: Canine Handler We want people who LOVE to work with dogs and have and AWESOME attitude! We have a fun environment with people...  ...part-time or full-time. Responsibilities: Handle dogs in daycare and boarding in accordance with established policies and... 

Providence Health and Services

Social Worker MSW - Palliative Care Inpatient - Relocation Assistance Offered Job at Providence Health and Services

 ...Social Worker MSW - Palliative Care Inpatient - Relocation Assistance Offered at Providence...  ...field and healthcare experience, supporting patient-centered decision making and emotional...  ..., dental, vision), life insurance, disability insurance, time off benefits (paid parental... 

Nature Careers

Clinical Research Associate II Job at Nature Careers

 ...Job Description We are seeking a Clinical Research Associate II or Clinical Research Associate II (RN) to join our team. The position will be within the Center for Experimental Neurotherapeutics (CENT), a newer clinical research program at St Jude. The CENT mission... 

Hale Anuenue Restorative Care Center

Certified Nursing Assistant (CNA) Job at Hale Anuenue Restorative Care Center

 ...year industry leader in healthcare with more than 200 locations across the U.S. We are currently seeking a qualified Certified Nursing Assistant (C N A) to add to our team of professionals. We believe that every job in our company plays a vital role in our continued... 

Providence Health and Services

LPN LVN - DERMATOLOGY Job at Providence Health and Services

 ...LPN LVN - DERMATOLOGY at Providence Health and Services summary: The LPN LVN - Dermatology position at Providence involves providing specialized nursing care within a dermatology clinic, requiring California LVN licensure and certifications such as IV and BLS. The role...