Business Analyst (Dynamics CRM Functional) Job at Tekaccel Inc, Pennsylvania

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  • Tekaccel Inc
  • Pennsylvania

Job Description

Role: Business Analyst (Dynamics CRM Functional)

Location: Malvern, PA (Onsite)

Role Overview:

We are seeking an experienced Dynamics CRM Functional Business Analyst with 10+ years of expertise in CRM Business Processes related to Service Management, Sales, and Marketing Automation within Microsoft Dynamics 365 CRM . The ideal candidate will work closely with stakeholders to analyze business requirements and translate them into functional solutions.

Key Responsibilities:
  • Provide expert-level knowledge of CRM Business Processes in Service Management, Sales, and Marketing Automation .
  • Strong experience in Dynamics Client Communication (DCC) .
  • Conduct requirements gathering, functional analysis, and gap-fit analysis .
  • Convert business requirements into Features/User Stories for implementation.
  • Author and maintain key documentation, including Functional Requirements, Functional Design, and User Manuals .
  • Guide and coach development teams on functional aspects of Dynamics CRM.
  • Conduct functional unit testing of implemented solutions.
  • Provide end-user training and support.
Required Skills:
  • 10+ years of experience with Microsoft Dynamics 365 CRM (Online).
  • Deep understanding of CRM entities, workflows, and configurations .
  • Strong expertise in DCC (Dynamics Client Communication) .
  • Experience in a client-facing role , with excellent communication and presentation skills.
  • Proficiency in JIRA, Agile methodologies , and project documentation.
Preferred Skills:
  • Extensive experience in requirement gathering, gap analysis, and mapping business needs .
  • Knowledge of Insurance industry processes and customer base in Europe and India .
  • Familiarity with waterfall and agile software implementation methodologies.
  • Strong interpersonal and leadership skills to drive CRM solutions effectively.

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