The Banking Center Relationship Banker I role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals, based on Webster’s Strategic Guidelines. The role will process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer’s financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication. Responsibilities include responding to customers' needs accurately and timely, evaluating client needs and offering appropriate financial products and services, performing routine teller transactions, supporting segmentation strategy by implementing sales, retention, and other bank initiatives, achieving/exceeding individual and team goals in sales, service and operations, and maintaining compliance with Federal and State regulations as well as bank policies and procedures. Education and experience requirements include a high school diploma/GED (Associate’s or Bachelor’s degree preferred), 2-3 years of customer service and needs-based banking sales experience preferred, ability to work flexible/rotating schedules including weekends, and strong customer service skills.
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