Job Description

The Branch Manager position is primarily responsible for overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. The Branch Manager must be proficient to oversee the teller function, ATM balancing, and customer service duties as well as a familiarity with IRA services and personal banking products and services.

Major Duties and Responsibilities:

• Enforce dual control procedures at all times; perform audits as needed to ensure ongoing compliance procedures.
• Ensure policy and procedures are followed for OFAC, BSA/AML, REG D, REG E, and REG CC.
• Ensure excellent customer service skills are practiced by all staff members.
• Assist in scheduling to maintain adequate coverage at all times.
• Oversee Teller duties and assist line with customer transactions.
• Assists customers with deposit products and services.
• Acts as back-up in absence of Tellers and Customer Service Representatives.
• Keep staff informed of pertinent changes in policies and procedures.
• Train new hires in all areas of branch procedures.
• Report any issues to Retail Banking management.

• Projects a positive image of the bank to customers and staff members.
• Other projects and/ or duties as assigned.

Position Requirements:

• In-depth knowledge of all banking products and services, policies, and procedures and related regulations including reporting and Audit requirements.
• Demonstrated ability to make basic departmental decisions regarding a variety of banking activities.
• Track record of significant success in maintaining customer relationships.
• Demonstrated leadership skills with ability to deal effectively with external corporate executives and Company's management.
• Demonstrates the ability to direct others in accomplishing work and motivating staff.
• Moderate computer skills including word processing, spreadsheets, Internet usage, and e-mailing.
• Advanced written, oral, and interpersonal skills with ability to communicate to all levels of staff and customers professionally and courteously.
• Plans, organizes work, coordinates with others and establishes appropriate priorities.

This level of knowledge is normally acquired through completion of a Bachelor's Degree and/or 4-6 years banking experience, preferably in a managerial role (5 years).

Job Tags

Bank staff,

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