The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
***This is a 5-month contract*** (possibility of extension)
Monday - Friday : 3:30PM - 12:00AM
Responsibilities:
* Ability to assist in daily Amazon EDV business operations often requested on ad hoc basis, including shuttling vehicles back and forth from delivery stations
*Conduct pre-delivery inspections on new vehicles, using a documented process, checklist, and guidelines
* Document results (pass/fail)of pre-delivery inspections and communicate results to team members/supervisor
* Follow repair procedures with efficiency without compromising quality and safety
*Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
* Assist and support vehicle repairs in a setting outside of a service center
* Conduct road tests on vehicles to ensure quality of the repair
* Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
* Stay up to date with technical skills and required training
* Support campaigns and containment initiatives
* Maintain and process accurate expense reporting as needed
* Establish peer relationships and work under the mentorship of a senior technician
*Maintain high quality work and efficiency while working with little supervision
* Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
*Provide service support to the field to support the Service organization
*Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment
Qualifications:
*HS Diploma or GED preferred
* Graduated from an accredited automotive repair school preferred
*One year experience working in an automotive repair shop preferred
* Proficient in using hand tools and power tools
* Ability to drive non-commercial truck and trailer preferred
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
* Must possess a valid driver’s license, and maintain a clean driving record
* Experience using a work order management system including repair documentation
* Experience working in start-up environments preferred
* Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
* Minimum age of 21
* No driving related suspensions or revocation of Driver License (within a 3-5year period)
* Ability to read and speak fluent English
* Ability to properly document repairs completed and in process
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