Job Description
Job Description
Support the Residential & Accessory Product Managers in the strategic and tactical execution of product lifecycle management, including market research, product development, go-to-market planning, and post-launch support for residential operators and accessories.
Skills/Experience Requirements:
- Sales, installation, and service experience in construction and/or technology industries
- Computer Literate (Word, Excel, Power Point)
- Advanced PowerPoint skills, including the ability to design visually compelling presentations, create custom graphics, and effectively communicate complex product information to diverse audiences.
- Verbal and written communication skills
- Experience working effectively on cross-functional teams
- Oracle system knowledge
Education Requirements:
- BA/BS in Marketing, Business, Mechanical Engineering, Electrical Engineering, or related field. MBA or technical certifications a plus.
Physical/Work Environment Requirements:
- Standard Office Environment
- Moderate Travel (15-25%)
- Assist in managing the full lifecycle of residential operator and accessory product lines, from concept to end-of-life.
- Assist in development of new products programs for field sales groups, plants, customer service and customers
- Support resolution of daily tactical issues, including service, quality, and supply chain concerns.
- Provide architectural design product support to architects, builders, sales and customers
- Provide new customers with installation instruction and training during initial installation of operator products
- Support District Sales Managers with new customer on-boarding which includes, but not limited to:
- Identifying customer needs and sales opportunities to maximize and grow sales
- Ensuring the customer is carrying the right product portfolio to ensure success
- Ensuring proper product is stocked to service in the field by advising of service parts
- Train field sales and customer service on new products and programs
- Support manufacturing in managing existing products
- Participate in cross-functional product development efforts, including ideation, prototyping, testing, and launch.
- Assist with research, writing and publishing of Product Information Bulletins (PIBs)
- Assist in preparation for major industry product shows
- Coordinate and track Engineering Change Orders (ECOs) to ensure timely implementation and communication.
- Assist in the development of market research, product strategy as well as the design, development and introduction of new products
- Support the development of sales literature
- Assist with concept and build of operator & accessory displays
- Work with Genie and ASD pricing teams on price loading of new products in MXP, JDE, and Oracle
- Assist with development of residential & accessory service parts price list
- Support maintenance of pricing structures in JDE for Genie and OHD Sales Channels
- Prepare, load and maintain Genie product and pricing in all Pro channels across ASD
- Create one-off instructional documents for customer use
- Conduct competitive analysis to identify market trends, pricing strategies, and product positioning opportunities.
- Monitor product performance metrics (e.g., NPI Vitality, sales, returns, customer satisfaction) and recommend improvements.
- Maintain product documentation including feature specs, FAQs, and training materials.
- Coordinate with digital marketing to support product launches, promotions, and content creation.
- Assist in managing product roadmaps and prioritizing features based on customer feedback and business goals.
- Other responsibilities as determined by manager to product management operation
Job Tags
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