Job Description

United States - Tennessee

Information Technology (IT)

Group Functions

Job Reference #

317288BR

City

Nashville

Job Type

Full Time

Your role

UBS Business Solutions US LLC is seeking an Associate Director, Technical Support Specialist in Nashville, TN


Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms?


We’re looking for an Associate Director, Technical Support Specialist to:

• Planning and testing the application, configuration and database changes, and installation of upgrades and patches and update production support documentation.
• Triage with business and IT entities to resolve production issues (network, windows, UNIX, production control, development, application support, users, quality assurance, and LOB/ IT management).
• Conduct day- to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Develop data extractions and create reports, setup securities from requests or requirements stated by clients, and to investigate data related issues.
• Move resource intensive calculations/jobs to Cloud to reduce on-premises footprint and save costs and write scripts to fix failure and package application code and publish into central repository system.
• Monitor and alert of critical system environments and support tasks to include periodic job failure, opening incident and problem tickets, software system maintenance and outage, client coordination, and vendor interactions.
• Release implementation and post-release testing infrastructure upgrades and manage these through to completion.
• Development of tools for automation and driving efficiency/stability improvements.

Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 001925. NO CALLS PLEASE. EOE/M/F/D/V

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.


You’ll be working in the Group Functions team in Nashville, TN.

Your expertise

• Education & Experience Requirement
• Bachelor’s degree or foreign equivalent in Computer Science, Technology or a related field of study plus 6 years of experience in the job offered or 6 years of experience as a Programmer Analyst, Software Engineer or a related occupation.

• Position requires experience with the following:
• (1) EMS; (2) IBM WebSphere MQ; (3) Perl; (4) UNIX and Linux; (5) AppDynamics; (6) Big Panda; (7) Corn; (8) .Net; (9) Sybase; (10) Oracle 11g; (11) GSNOW MS SQL Server; (12) Autosys; (13) MS Azure.

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..


We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.


We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job Tags

Full time, Work alone, Flexible hours,

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